Privacy Policy

1. Information We Collect

1.1 Information You Provide

We collect information you provide directly to us, including:

Account Information:

• Name
• Email address
• Password (encrypted)
• Phone number (optional)

Shipping Information:

• Shipping address
• Delivery instructions (if any)

Payment Information:

Payment card details are collected and processed by our payment processor, Stripe. We do not store complete payment card numbers on our servers. We may retain the last four digits of your card number and card type for identification purposes.

Product Requests:

• Product URLs you submit
• Size, color, and variant preferences
• Price preferences or limits

Communications:

• Messages you send to us
• Customer support inquiries
• Feedback and reviews

1.2 Information Collected Automatically

When you use our Service, we automatically collect:

Device and Usage Information:

• IP address
• Browser type and version
• Operating system
• Device identifiers
• Pages visited and features used
• Time and date of access
• Referring URLs

Cookies and Tracking Technologies:

• Session cookies (for authentication and preferences)
• Persistent cookies (for analytics and functionality)
• Pixel tags and similar technologies

1.3 Information from Third Parties

We may receive information about you from:

• Retailers: Order confirmation, shipping information, and product details when we make purchases on your behalf
• Payment Processors: Transaction confirmation and fraud prevention data from Stripe
• Analytics Providers: Aggregated usage data

2. How We Use Your Information

We use the information we collect to:

Provide the Service:

• Create and manage your account
• Process your product monitoring requests
• Make purchases on your behalf
• Fulfill orders and arrange shipping
• Process payments and refunds
• Communicate with you about your requests and orders

Improve the Service:

• Analyze usage patterns and trends
• Develop new features and functionality
• Test and improve our systems
• Troubleshoot issues

Communicate with You:

• Send service-related notifications (order updates, restock alerts, etc.)
• Respond to your inquiries and support requests
• Send promotional communications (with your consent)

Protect and Secure:

• Detect and prevent fraud
• Verify your identity
• Enforce our Terms of Service
• Protect the rights and safety of our users and third parties

Comply with Legal Obligations:

• Respond to legal process
• Comply with applicable laws and regulations

3. How We Share Your Information

We may share your information in the following circumstances:

3.1 Service Providers

We share information with third-party service providers who perform services on our behalf, including:

• Payment Processing: Stripe processes all payments. Your payment information is subject to Stripe's privacy policy.
• Email Services: To send transactional and promotional emails
• Analytics: To understand how our Service is used
• Cloud Hosting: To store and process data securely

3.2 Retailers

When we make purchases on your behalf, we provide necessary information to retailers, including:

• Your shipping name and address
• Phone number (if required for delivery)
• Email address (for order confirmations)

We do not share your payment information with retailers. Purchases are made using our payment methods.

3.3 Legal Requirements

We may disclose your information if required to do so by law or in response to:

• Subpoenas, court orders, or other legal process
• Requests from government authorities
• To protect our rights, privacy, safety, or property
• To investigate potential violations of our Terms

3.4 Business Transfers

If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change.

3.5 With Your Consent

We may share your information with third parties when you have given us your explicit consent to do so.

4. Data Retention

We retain your information for as long as necessary to:

• Provide the Service and fulfill the purposes described in this policy
• Comply with legal obligations
• Resolve disputes
• Enforce our agreements

Account Information: Retained while your account is active and for a reasonable period thereafter for legal and business purposes.

Transaction Records: Retained for a minimum of 7 years for tax and legal compliance.

Usage Data: Retained in aggregated or anonymized form indefinitely for analytics purposes.

You may request deletion of your account and personal information as described in Section 6.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

• Encryption of data in transit (TLS/SSL) and at rest
• Secure authentication and access controls
• Regular security assessments
• Employee training on data protection

However, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security of your information.

6. Your Rights and Choices

6.1 Account Information

You can access, update, or correct your account information at any time by logging into your account settings.

6.2 Communication Preferences

You can opt out of promotional communications by:

• Clicking the "unsubscribe" link in our emails
• Updating your preferences in account settings
• Contacting us at [email protected]

Note: You cannot opt out of service-related communications (order updates, security alerts, etc.) while maintaining an active account.

6.3 Cookies

Most web browsers accept cookies by default. You can usually modify your browser settings to decline cookies, but this may affect your ability to use certain features of our Service.

6.4 Do Not Track

Our Site does not currently respond to "Do Not Track" signals.

6.5 Data Access and Deletion

You may request:

• A copy of the personal information we hold about you
• Correction of inaccurate information
• Deletion of your personal information

To make a request, contact us at [email protected]. We will respond within 30 days and may require verification of your identity.

7. California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

Right to Know: You may request information about the categories and specific pieces of personal information we have collected, the sources of collection, the purposes for collection, and the categories of third parties with whom we share information.

Right to Delete: You may request deletion of your personal information, subject to certain exceptions.

Right to Opt-Out: You may opt out of the "sale" of your personal information. We do not sell personal information as defined under the CCPA.

Right to Non-Discrimination: We will not discriminate against you for exercising your privacy rights.

To exercise these rights, contact us at [email protected].

8. International Users

Our Service is operated in the United States. If you access the Service from outside the United States, your information will be transferred to and processed in the United States, which may have different data protection laws than your country of residence.

9. Children's Privacy

Our Service is not intended for children under the age of 18. We do not knowingly collect personal information from children. If we learn that we have collected personal information from a child under 18, we will delete that information promptly. If you believe we have collected information from a child, please contact us at [email protected].

10. Third-Party Links

Our Service may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to read the privacy policies of any third-party sites you visit.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by:

• Posting the updated policy on our Site
• Updating the "Last Updated" date
• Sending you an email notification (for material changes)

Your continued use of the Service after changes become effective constitutes acceptance of the updated policy.

12. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:

BISY
Email: [email protected]
Website: https://bisy.co

For data protection inquiries, please include "Privacy Inquiry" in the subject line of your email.